The SME Finance Charter

We’re open for business and ready to lend

Compass Business Finance is an independent finance company with an innovative and relational approach to the market, taking the time to get to know your business in order to provide the best solution for you.

Specialising in providing flexible lending facilities to the SME sector in the UK, Compass offer hire purchase, loans, leases, operating leases, invoice financing and capital release solutions. Compass support the full SME spectrum, from new business start-ups through to larger well-established companies.

In addition to its own loan book, Compass has broking lines with many funders and is accredited to offer funding supported by the British Business Bank.

We’ll help you build back better after Covid-19

Covid-19 has been a catalyst for businesses within the UK to become more agile, efficient and sustainable. We’re now supporting businesses like yours, as they develop and embed new ways of working post-pandemic. Innovation and investment are key to businesses building back better, to lower energy consumption, increase automation and reduce waste.

Compass are committed to helping educate SMEs on the funding options available, along with providing information on the Government-led initiatives designed to support growth. We’re accredited by the British Business Bank to provide funding supported by the Recovery Loan Scheme (RLS), helping a wider range of businesses gain access to the funding they require.

We’ll support your application and signpost other options if needed

At Compass, we’re all about you. We understand the importance of enabling you to make confident, informed decisions, so from beginning to end you’ll have a dedicated account manager to keep you updated and ensure the process is as simple as possible.

Working as a partner to your business, we’ll help you to put together the information needed to secure new finance facilities and present you with a range of possible solutions to choose from.

We’ll treat you fairly at all times

As a business we are committed to treating all customers fairly and consider adherence to our legal responsibilities as a minimum standard. We are passionate about the success of your business and work with diligence and integrity to deliver the best possible products for your needs. Transparency is at the forefront of our approach and as Members of the Finance and Leasing Association (FLA) we also follow their Code of Practice.

In the event a customer is not satisfied with the product(s) or service that we have provided to them, we have a clear and straight-forward complaints procedure in place.

We’ll work with the government-owned British Business Bank (BBB) to support SMEs

Compass Business Finance have been working with the British Business Bank for many years to deliver products such as Regional Growth Funds (RGF), the Enterprise Finance Guarantee (EFG) programme, the Coronavirus Business Interruption Loan Scheme (CBILS) and now the Recovery Loan Scheme (RLS) to improve the flow of finance to smaller businesses across the UK. We’re committed to supporting the aims and objectives of the BBB to drive sustainable growth and prosperity across the UK.

Last modified: 30 April 2022

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